Improvements to Booking Process at DOGS NSW Orchard Hills
What are the improvements?
As some of you may be aware, DOGS NSW has been working on a new online bookings system available 24/7.
Since July this year, over 40 Club Officials participated in extensive testing and trialling of a fully automated booking system for Meeting Rooms, areas throughout the Complex, i.e. Earthdog, Show Rings, Equipment, Function Tables, Catering, Camping and Temperament Tests. Members and Affiliates can now make bookings 24/7 on their mobile device, or computer, which will well and truly bring DOGS NSW into the 21st Century!
Bookings can now all be confirmed and managed online, a confirmation will be emailed, and a text message will be sent to you immediately. This is a great improvement on the current process of filling in forms and sending them to the Office and then having to wait for confirmation that that area is available.
Why did we make the change?
The Board of Directors is constantly trying to find new ways to improve services for our Members. This new system brings DOGS NSW closer into line with modern day offerings by most Organisations. The system gives ownership of bookings back to Members and Affiliates, who can now confirm and reserve if show rings are available at the time of their meetings, rather than further follow up with the Office. Bookings for camping and Temperament Tests require immediate payment, however, bookings for Show Rings and all other areas can be reserved with an invoice being sent to the Clubs 60 days prior to the event / booking date. The system is fully automated and will send you reminders to pay before your event date, i.e. at time of booking, 60 days prior to the event, then 45 days, then 30 days, then the final at 15 days. If you do not make payment 15 days from the event, your booking will automatically be cancelled.
You will receive your first invoice when you book, then the next one sixty (60) days prior to the event so you will have time to organise payment through your normal approval procedures. Once booked, you will receive an email and SMS confirmation.
How to pay
You can pay by Credit Card by clicking the link on the “pay now” button under the invoice total, or by direct deposit into DOGS NSW Bank Account. Please be sure to include the booking number as the reference, i.e. CVWR-181218. Although not preferred, cheques are still acceptable when mailed in as long as you include a copy of your booking or booking reference number.
What you need to do
The Office Staff have been busy loading all the permanent bookings for 2019, i.e. Easter and October Long weekends. We understand that some Clubs have been issued letters confirming that they have a permanent booking for each year, however, we do request that you go onto the website and make your bookings for 2020 and beyond, to ensure they are locked in and you are able to manage them in the future.
Please make sure that you use the same email address and mobile number in your bookings i.e. if different members of your Club make bookings on behalf of your Organisation, they should use the same email address and phone number.
We are here to help
If you are having difficulty, or require assistance, send us an email in the first instance to firstname.lastname@example.org and a member of our team will get back to you as soon as possible.
DOGS NSW would like to take this opportunity to thank all the Members and Clubs who volunteered their time to assist with the testing. Your input and feedback has been invaluable and made many improvements to the system to get it where it is today.